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Urgent! Intermediate Support Engineer - Local Job Opening in Cape Town

Intermediate Support Engineer



Job description

Job Description

Purpose of the Role:

The Mid-Level Support Engineer is responsible for providing technical support, troubleshooting, and maintenance for client and internal systems.

This role ensures moderate-level issues are resolved efficiently, assists with system installations and updates, and contributes to overall IT operations.

 

Key Responsibilities:

  • Troubleshoot and resolve moderate hardware, software, and network issues.
  • Install, configure, and maintain hardware and software components.
  • Monitor system performance, ensuring backups and system integrity are maintained.
  • Assist in patch management, system updates, and routine maintenance tasks.
  • Document issues, resolutions, and standard operating procedures.
  • Collaborate with senior engineers and IT teams to address complex problems.
  • Maintain awareness of current technologies and best practices in IT support.

Requirements

Minimum Requirements:

  • NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
  • Relevant certifications such as Microsoft, Oracle, or AWS are highly desirable.
  • Minimum of 3 years’ experience in a Support Engineer role, preferably in an enterprise or client-facing environment.


Requirements
Technical support, server support, network support troubleshooting, diagnostics, software installation, software updates, it support


Required Skill Profession

Computer Occupations



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